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This intermediate-level, 1-day training module focuses on empowering learners to configure model-driven applications within the Dynamics 365 customer experience suite, encompassing solutions such as Dynamics 365 Sales and Dynamics 365 Customer Insights. The aim is to help organizations create powerful, custom user experiences with minimal coding by leveraging Microsoft Dataverse and visual design tools.

This two-day, instructor-led course equips learners with the knowledge and skills to configure and use Dynamics 365 Sales to streamline the sales process, strengthen customer relationships, and drive business growth. Participants will explore tools such as Sales Insights, Sales Accelerator, and Microsoft Copilot for Sales, gaining practical experience in automating tasks, managing opportunities, and using AI-powered features to guide sellers toward success.

Unlock the potential of Microsoft Dynamics 365 and gain a solid foundation in customer relationship management with our MB-910 Microsoft Dynamics 365 Fundamentals (CRM) course. This comprehensive course is designed for individuals who want to understand the core principles and capabilities of Dynamics 365 Customer Engagement (CRM) applications.

Microsoft Dynamics 365 Sales is an end-to-end application to manage the handling of customers and potential customers. Using Dynamics 365 Sales, organizations can track data against sales goals, automate best practices, learn from data, and more. Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal. Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.

This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

The MB-240 course is designed for functional consultants who implement solutions in Dynamics 365 Field Service. This course covers the configuration and management of field service applications, focusing on optimizing field operations, enhancing service efficiency, and improving customer satisfaction through effective use of Dynamics 365 Field Service.

The Microsoft Certified: MB-260 Dynamics 365 Customer Insights (Data) Specialty certification focuses on validating the skills required to configure and use Microsoft Dynamics 365 Customer Insights to unify customer data and derive insights.